Services

Our customers rely on our products to measure, monitor and control their electricity. We touch the business processes of revenue protection and safety. Incorrect deployment, application, configuration and usage of our equipment can result in our customers incurring heavy costs. Bearing this in mind, our involvement does not stop once a product has been sold. We offer extensive service and maintenance support to allow our customer’s uninterrupted service of all our products.

Using our services not only saves our customers money by reducing revenue loss and faster turn-around time but also guarantees the correct control of their electrical infrastructure.

We offer a range of services to enhance customer satisfaction. We assist and train customers to ensure our hardware is installed, commissioned and used correctly.

HelpDesk Facility

Telephonic client support
Fault log and tracking facility
Case tracking from report to the solution
Closed-loop feedback to the customer

Hardware Support

On-site inspection of hardware configuration, installation and communication problems
Framework and firmware updates to field instrumentation
Installation of temporary loan instruments during off-site repair
Return to service of repaired instruments

User Training

Our user training courses help our customers to keep current with latest technology trends in our products and assists them in building up the technical abilities of their human assets
We offer formal accredited training courses to be held either at the client’s or at our own facilities
In addition we are happy to assist on-site with one-on-one training for individuals

Market specific solutions

With our Strike Technologies niche products, we have established a strong footing in the following markets

RAILWAY

TELECOMMUNICATIONS

MINING

INDUSTRIAL

UTILITIES

Although we sell directly to the end-user, we also have strong connections with consulting engineers and system integrators. The quality and reliability of our products have become renowned and many of these companies specify our products for their projects.

Successful partnerships with Original Equipment Manufacturers (OEM) has further established our products in numerous plants all over the world.